Comments on: Why I Hate My Local Barnes and Noble Store…

By: Abby

Abby — Mon, 09 Aug 2010 20:30:52 +0000

Gosh, I hate barnesandnoble too. But for a different reason. I used to buy stuff on their online store all the time, and I never had any problems with it. But, I just ordered A LOT of books and spent a lot of money, and i looked at my online receipt and there wasn’t any tracking information. I contacted customer service online, and they said someone would get back to me in 24 hours and never did.

It’s been over a week, and I still don’t have my books. It said they shipped, but I don’t have an estimated delivery date and I don’t know where the heck it is. Bleh, I’m done ordering online, and I’m done with barnesandnoble. Save myself lots of money.

By: kristen

kristen — Sat, 31 Jul 2010 20:54:11 +0000

I had a horrible customer service experience where I ended up being treated incredibly rudely by a manager. He would interrupt me (as I calmly explained what happened), he was actually shaking and never once apologized for the inconvenience. He was so rude, that I almost told him how ridiculous he was acting, but held back. I have a feeling their employees are conditioned to getting angry customers since their customer service is RIDICULOUS. Before going to the store (an hour away, round-trip), I talked to customer service several times, always waiting on hold for 5 minutes. Needless to say, I finally got my refund on a gift card as they wouldn’t credit back my account. When I got home, I reread their policy and the manager flat out lied to me! Anyways, I used it online to order another book. This one arrived damaged – ha! I received it and started to laugh. Of course they don’t protect their items with shrinkwrap like my love, Amazon. That’s what I get for cheating on my favorite store! Amazon’s prices are so much better too. Even after using my gift credit, I ended up paying the same for an LSAT study book that I would’ve at Amazon.

Oh – and while talking to the manager, I asked if the store credit would expire. When he snidely said, “nope”, I said: “what happens if you guys go under because of your terrible customer service?”. I give ‘em a year or two.

In the meantime, I will never shop at Barnes and Noble again, online or off. My first experience shopping at one of their establishments turned into a dehumanizing, stressful and time-wasting experience.

Thanks for letting me vent!

By: Haters

Haters — Sun, 07 Feb 2010 03:30:08 +0000

Fresno Barnes and Noble offers free WiFi but they do not have any plugs for the laptops. Think they want people to stick around for a while?

By: Debbie

Debbie — Thu, 14 Jan 2010 18:12:54 +0000

OMG! I bet some zit-faced stockboy kid is wondering why you care so much about those cards! I would have continued to do the same thing you did. It would have become my quest! Too funny.

By: haleyhughes

haleyhughes — Tue, 12 Jan 2010 05:22:53 +0000

That’s crazy.

Trying to figure out where the failure is, perhaps if all they wrote on the note was “damaged”, when they looked at it later, they didn’t see any problem with it and didn’t notice the envelopes were sealed shut.

Poor system, regardless.