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Poor Service: The Turning Point

January 30th, 2008 · No Comments · Food, Gripes

I think I need to spend six months working as a waitress. Maybe then I would get over poor customer service at restaurants or maybe it would just irk me to no end even more. I would like to think I am a good customer. I am patient, friendly, and I always leave a minimum tip of 15% and usually 20 to 30% for really good service. In return I want to be seated, my order taken, my order delivered, one drink refill, and the bill. You don’t have to stoop down and make small talk. You don’t have to smile and be cheerful unless you feel like it. I understand you are not in the kitchen cooking the food and it is not your fault something isn’t available from the menu. I will still leave a good tip. What burns my buns is being ignored. Just don’t do it.

This morning my friend Nicole and I went to Turning Point in the Holmdel Commons for breakfast. The Turning Point has great food. Their service stinks. They pleasantly greet you and are pretty quick to seat people but I think that is to sucker you in so that you don’t give up hope of every getting food once you enter their doors. On my last 3 visits, I have had to wait 20 plus minutes just to get a server to ask for drink orders. I got up and walked out the last time. Yes, I went back after that experience. They have great Eggs Benedict and pancakes. Today we were hungry and the waitress came to our table just as we were going to leave. She rushed our order but then ignored our table until she saw empty plates and brought the bill. Their staff is famous for offering refills only when they bring the bill. Where were you 10 minutes ago when that pancake was sticking to the roof of my mouth and I was praying my ice would melt quicker? I have given feedback to the staff but nothing seems to change. I even wrote an email about this morning’s experience. I don’t think it will make a difference. I think the purpose of a tip is to say thanks for good service. So my advice for the Turning Point is to work on your service because I won’t be a repeat customer and all restaurants need repeat customers.

Update: The owner emailed me back. He apologized and offered to comp two meals. I declined but did say I would try the place again in a few weeks. I will post how that goes!

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